Damaged, Missing or Need an Extra Bin?

Bins take a lot of wear and tear — cracked lids, snapped wheels, and the occasional bin that simply goes missing. Here’s how each situation is normally handled.

Damaged bin

A cracked lid, broken wheel or split body affects collection — a damaged bin that won’t close properly may be left uncollected for hygiene and safety reasons. Contact our customer care team with your account details and a description (or photo) of the damage, and a replacement will be arranged. You can also report this directly in your Greyhound App or by chatting to us via our Chat button in the bottom right corner.

Missing bin

If a bin has gone missing entirely — taken by mistake, damaged beyond use, or simply not returned to your property after collection — report it as soon as possible so a new one can be issued and your next collection isn’t disrupted.

Need an extra bin

Households that consistently fill their bin before collection day, or have higher waste volumes (larger families, home businesses, additional waste needs), can request an additional bin. This is usually straightforward but may involve a change to your plan, since your billing is affected by the extra capacity.

What to have ready when you contact us

• Your account number or registered address
• Which bin is affected (general, recycling, or organic)
• A brief description of the issue — damaged, missing, or a request for an extra bin