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You can find your Customer ID number on the back of your Customer Card.

If you have lost or misplaced your payment card, please contact our customer service:

Dublin City Council Area: LoCall 1890 989 998

South Dublin County Council Area: LoCall 1890 929 333

Galway City Council Area: LoCall 1890 989 839

 

Due to essential server maintenance our collection calendars are not available at the moment.

Please call us on 1890 98 99 98 with any queries.

Apologies for any inconvenience.

Welcome to our FAQ page / InfoHub

Please select the nature of your query from the list below for support and information.

 


Automatic Top up

Automatic Top up

Greyhound has an Automatic Top Up service. This payment facility is the easiest most convenient and hassle free way to manage your waste account. By choosing this service you will never have to worry about missing a collection. You choose how much you wish to top up by from the following amounts.

 

€12 – €20 – €30 – €50 When your account falls below €12 Greyhound will automatically top up your account with the chosen amount.

 

The Service is available to customers with Visa and MasterCard you can register online or by contacting one of our customer care team on 1890 98 99 98

 

How do I register/update my existing details


Skip Hire


Skip hire questions and answers

 

Do I need a skip permit ?

 

You don’t need a skip permit if you want to put a skip on a road with no parking restrictions.
You need a permit if you want to put a skip on a road with parking restrictions .
Please see: http://www.dublincity.ie/traffic-permits

 

What time can you deliver my skip at?

 

Drop off and collection times can be arranged when ordering your skip.We begin our skip deliveries at 7am. Due to the nature of our business it is difficult for us to give an exact time of delivery, however if you require a skip for a certain time we will do our best to meet your needs.

 

How long can I keep the skip for?

 

Our skips are generally hired for three days at a time. If you require the skip for longer than 3 days extra charges may be applicable.

 

Can you drop and collect in the same day?

 

We will do our best to accommodate requests like this wherever possible.

 

Do your prices include VAT?

 

All prices include VAT unless otherwise stated.

 

What VAT is charged?

 

VAT is charged at 13.5% on services and 23% on products.

 

Where does my full skip go?

 

Greyhound guarantees to recycle as much of your waste as possible. We defer over 90% of waste from landfill.

 

What can I put in my skip?

 

Materials we accept in a Skip:

  • Household waste – beds, sofas etc.
  • Paper and paper products
  • Mixed recycables
  • Wood
  • Garden waste

Materials not accepted:

  • Asbestos
  • Batteries
  • Oil
  • Hazardous Waste – tyres, oils, petrols, paints etc.
  • Pressurised containers
  • Electrical items – Fridges, cookers, TV’s etc.
  • Clinical waste – such as needles, dressings etc
  • Vehicles
  • Florescent lighting
  • Chemical Waste
  • Kitchen and food waste
  • Top Soil/ Rubble (For enquires on this waste
    type please contact the Commercial Department
    directly)

 



Ways to pay

Ways to pay

You can pay your annual charge by selecting the link Dublin City Customers , South Dublin City Customers , alternatively there are a lot of other payments channels should you wish to avail of them just select any of the icons below for information.


Use App

iPhone/Android App

Greyhound is currently the only waste management company offering their customers a free mobile application on both Apple & Android models. You can make payments via the Greyhound.ie app by using your credit/debit card.

Click here to download




auto top up

Automatic Top-Up

Greyhound has an Automatic Top Up payment service available. This popular payment facility is the easiest, most convenient and hassle free way to manage your waste account. By choosing this service you will never have to worry about missing a collection.

Click here for more…




On line payment

On line

All customers have access to an online account. All you need is your account number & pin code. You can top up your account by using your credit/debit card

Dublin City Log In – Click here   South Dublin Log In – Click here




Pay in shop

Shops & Retailers

Greyhound has an extensive payment network throughout the Dublin. Using a shop/retailer, customers can easily top up their account. When using a Payzone outlet to top up your account, you can also view your balance on your receipt.

NOTE: Payments less than €20 in post office incur 90cent transaction charge & 50cent for Payzone when less than €15




Pay by phone

Phone

You can top up your account 24 hours a day, 7 days a week by using our automated payment line. All you need is your account number & valid credit/debit card. Simply just call the relevant number below.

South Dublin Customers – 1890 929 333

Dublin City Customers – 1890 98 99 98




What is my collection day

What is my collection day

To view your collection day for your Green, Brown and/or Black bins, please do one of the following:

 

Simply input your house name/number and street name in the Collection Calendar page and click View Calendar.

 

View your Collection Calendar on the Greyhound App on your smartphone.

 

If you have not already downloaded the Greyhound App you can do it here


What is my pin code?

What is my pin code?

Your Pin Code is a 4 digit number which would have been sent separately to your payment card. If you did not receive this letter or have forgotten your Pin Code please contact our customer care team on 1890 989 998. Once you receive this code please change to a code that you can remember and do not disclose to anybody.


I have forgotten my pin code?

I have forgotten my pin code?

Please contact our customer care team on 1890 98 99 98 quoting your name and account number. Please note that account information may only be given to the account holder once verified. If your email address is already on your account you can use the reset Pin function and follow the email link to rest your Pin.


How can I check my balance?

How can I check my balance?

We have introduced a number of ways to do this and make it more convenient for our customers.

 

1. You may check your balance via our automated system, 24 hours a day 7 days a week by phoning 1890 98 99 98 and selecting option 1. All you need is your account number.

 

2. Logging into our website using your account number and 4 digit pin code.

 

3. At any 2,100 Payzone outlets throughout the city, all you need is your Greyhound payment card.

 

4. Through our new Mobile App which can be downloaded on the Apple App Store or Google Play for Android customers.

 

5. Calling our customer care team on 1890 98 99 98


Are there charges associated with making payments?

Are there charges associated with making payments?

Payments made through our website, over the phone and mobile app are completely free of surcharges.

 

Important Notice – Post Office/Payzone Charges:
If you pay €20 or less in the Post Office there is a charge of 90cent for each transaction.

 

If you are paying more than €20 in one payment you will not be charged a transaction fee.

 

If a payment is made through a Payzone outlet there is a 50cent charge on payments of €15 or less.

 

If you are paying more than €15 you will not be charged the 50cent fee.


What goes in my bin?

What goes in my bin?

what goes to my bin


I am a new customer - what do I need to know?

I am a new customer – what do I need to know?

Thank you for choosing Greyhound as your waste provider. We are delighted to have you as a customer. As a new customer you shall shortly receive your Greyhound Information Pack which will include a welcome letter, a payment card, a collection calendar and an information leaflet about materials allowed in each bin /tips on how to segregate your waste correctly. Should you have any queries or questions please contact our customer care team on 1890 98 99 98


Automatic Top up

Automatic Top up

Greyhound has an Automatic Top Up service. This payment facility is the easiest most convenient and hassle free way to manage your waste account. By choosing this service you will never have to worry about missing a collection. You choose how much you wish to top up by from the following amounts.

 

€12 – €20 – €30 – €50 When your account falls below €12 Greyhound will automatically top up your account with the chosen amount.

 

The Service is available to customers with Visa and MasterCard you can register online or by contacting one of our customer care team on 1890 98 99 98

 

How do I register/update my existing details

Skip Hire


Skip hire questions and answers

 

Do I need a skip permit ?

 

You don’t need a skip permit if you want to put a skip on a road with no parking restrictions.
You need a permit if you want to put a skip on a road with parking restrictions .
Please see: http://www.dublincity.ie/traffic-permits

 

What time can you deliver my skip at?

 

Drop off and collection times can be arranged when ordering your skip.We begin our skip deliveries at 7am. Due to the nature of our business it is difficult for us to give an exact time of delivery, however if you require a skip for a certain time we will do our best to meet your needs.

 

How long can I keep the skip for?

 

Our skips are generally hired for three days at a time. If you require the skip for longer than 3 days extra charges may be applicable.

 

Can you drop and collect in the same day?

 

We will do our best to accommodate requests like this wherever possible.

 

Do your prices include VAT?

 

All prices include VAT unless otherwise stated.

 

What VAT is charged?

 

VAT is charged at 13.5% on services and 23% on products.

 

Where does my full skip go?

 

Greyhound guarantees to recycle as much of your waste as possible. We defer over 90% of waste from landfill.

 

What can I put in my skip?

 

Materials we accept in a Skip:

  • Household waste – beds, sofas etc.
  • Paper and paper products
  • Mixed recycables
  • Wood
  • Garden waste

Materials not accepted:

  • Asbestos
  • Batteries
  • Oil
  • Hazardous Waste – tyres, oils, petrols, paints etc.
  • Pressurised containers
  • Electrical items – Fridges, cookers, TV’s etc.
  • Clinical waste – such as needles, dressings etc
  • Vehicles
  • Florescent lighting
  • Chemical Waste
  • Kitchen and food waste
  • Top Soil/ Rubble (For enquires on this waste
    type please contact the Commercial Department
    directly)

 


Ways to pay

Ways to pay

You can pay your annual charge by selecting the link Dublin City Customers , South Dublin City Customers , alternatively there are a lot of other payments channels should you wish to avail of them just select any of the icons below for information.


Use App

iPhone/Android App

Greyhound is currently the only waste management company offering their customers a free mobile application on both Apple & Android models. You can make payments via the Greyhound.ie app by using your credit/debit card.

Click here to download




auto top up

Automatic Top-Up

Greyhound has an Automatic Top Up payment service available. This popular payment facility is the easiest, most convenient and hassle free way to manage your waste account. By choosing this service you will never have to worry about missing a collection.

Click here for more…




On line payment

On line

All customers have access to an online account. All you need is your account number & pin code. You can top up your account by using your credit/debit card

Dublin City Log In – Click here   South Dublin Log In – Click here




Pay in shop

Shops & Retailers

Greyhound has an extensive payment network throughout the Dublin. Using a shop/retailer, customers can easily top up their account. When using a Payzone outlet to top up your account, you can also view your balance on your receipt.

NOTE: Payments less than €20 in post office incur 90cent transaction charge & 50cent for Payzone when less than €15




Pay by phone

Phone

You can top up your account 24 hours a day, 7 days a week by using our automated payment line. All you need is your account number & valid credit/debit card. Simply just call the relevant number below.

South Dublin Customers – 1890 929 333

Dublin City Customers – 1890 98 99 98



What is my collection day

What is my collection day

To view your collection day for your Green, Brown and/or Black bins, please do one of the following:

 

Simply input your house name/number and street name in the Collection Calendar page and click View Calendar.

 

View your Collection Calendar on the Greyhound App on your smartphone.

 

If you have not already downloaded the Greyhound App you can do it here

What is my pin code?

What is my pin code?

Your Pin Code is a 4 digit number which would have been sent separately to your payment card. If you did not receive this letter or have forgotten your Pin Code please contact our customer care team on 1890 989 998. Once you receive this code please change to a code that you can remember and do not disclose to anybody.

I have forgotten my pin code?

I have forgotten my pin code?

Please contact our customer care team on 1890 98 99 98 quoting your name and account number. Please note that account information may only be given to the account holder once verified. If your email address is already on your account you can use the reset Pin function and follow the email link to rest your Pin.

How can I check my balance?

How can I check my balance?

We have introduced a number of ways to do this and make it more convenient for our customers.

 

1. You may check your balance via our automated system, 24 hours a day 7 days a week by phoning 1890 98 99 98 and selecting option 1. All you need is your account number.

 

2. Logging into our website using your account number and 4 digit pin code.

 

3. At any 2,100 Payzone outlets throughout the city, all you need is your Greyhound payment card.

 

4. Through our new Mobile App which can be downloaded on the Apple App Store or Google Play for Android customers.

 

5. Calling our customer care team on 1890 98 99 98

Are there charges associated with making payments?

Are there charges associated with making payments?

Payments made through our website, over the phone and mobile app are completely free of surcharges.

 

Important Notice – Post Office/Payzone Charges:
If you pay €20 or less in the Post Office there is a charge of 90cent for each transaction.

 

If you are paying more than €20 in one payment you will not be charged a transaction fee.

 

If a payment is made through a Payzone outlet there is a 50cent charge on payments of €15 or less.

 

If you are paying more than €15 you will not be charged the 50cent fee.

What goes in my bin?

What goes in my bin?

what goes to my bin

I am a new customer - what do I need to know?

I am a new customer – what do I need to know?

Thank you for choosing Greyhound as your waste provider. We are delighted to have you as a customer. As a new customer you shall shortly receive your Greyhound Information Pack which will include a welcome letter, a payment card, a collection calendar and an information leaflet about materials allowed in each bin /tips on how to segregate your waste correctly. Should you have any queries or questions please contact our customer care team on 1890 98 99 98

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