Frequently Asked Questions

Automatic Top Up

Greyhound has an Automatic Top Up service. This payment facility is the easiest most convenient and hassle free way to manage your waste account. By choosing this service you will never have to worry about missing a collection. You choose how much you wish to top up by from the following amounts.

€12 – €20 – €30 – €50 When your account falls below €12 Greyhound will automatically top up your account with the chosen amount.

The Service is available to customers with Visa and MasterCard you can register online or by contacting one of our customer care team on 01 4577777

How do I register/update my existing details

Skip Hire

Do I need a skip permit ?

You don’t need a skip permit if you want to put a skip on a road with no parking restrictions.
You need a permit if you want to put a skip on a road with parking restrictions .
Please see: http://www.dublincity.ie/traffic-permits

What time can you deliver my skip at?

Drop off and collection times can be arranged when ordering your skip.We begin our skip deliveries at 7am. Due to the nature of our business it is difficult for us to give an exact time of delivery, however if you require a skip for a certain time we will do our best to meet your needs.

How long can I keep the skip for?

Our skips are generally hired for three days at a time. If you require the skip for longer than 3 days extra charges may be applicable.

Can you drop and collect in the same day?

We will do our best to accommodate requests like this wherever possible.

Do your prices include VAT?

All prices include VAT unless otherwise stated.

What VAT is charged?

VAT is charged at 13.5% on services and 23% on products.

Where does my full skip go?

Greyhound guarantees to recycle as much of your waste as possible. We defer over 90% of waste from landfill.

What can I put in my skip?

Materials we accept in a Skip:

Household waste – beds, sofas etc.

Paper and paper products

Mixed recycables

Wood

Garden waste

Materials not accepted:

Asbestos

Batteries

Oil

Harzadous waste – tyres, oils, petrols, paints etc.

Pressurised containers

Electrical items – Fridges, cookers, TV’s etc.

Clinical waste – such as needles, dressings etc

Vehicles

Florescent lighting

Chemical Waste

Kitchen and food waste

Top Soil/ Rubble (For enquires on this waste type please contact the Commercial Department directly)

Ways to Pay

iPhone/Android App

Greyhound is currently the only waste management company offering their customers a free mobile application on both Apple & Android models. You can make payments via the Greyhound.ie app by using your credit/debit card.

Click here to download


Automatic Top-Up

Greyhound has an Automatic Top Up payment service available. This popular payment facility is the easiest, most convenient and hassle free way to manage your waste account. By choosing this service you will never have to worry about missing a collection.

Dublin City Customers – Click here South Dublin Customers – Click here


Online

All customers have access to an online account. All you need is your account number & pin code. You can top up your account by using your credit/debit card

Dublin City Log In – Click here South Dublin Log In – Click here


Shops & Retailers

Greyhound has an extensive payment network throughout Dublin. Using a shop/retailer, customers can easily top up their account. When using a Payzone outlet to top up your account, you can also view your balance on your receipt. You can top up your Greyhound account anywhere where you see the following signs!

NOTE: Payments less than €20 in post office incur 90cent transaction charge & 50cent for Payzone when less than €15

Phone

You can top up your account 24 hours a day, 7 days a week by using our automated payment line. All you need is your account number & valid credit/debit card. Simply just call the relevant number below.

South Dublin Customers – 1890 000 000 Dublin City Customers – 01 4577777

What is my collection day?

To view your collection day for your Green, Brown and/or Black bins, please do one of the following:

Simply input your house name/number and street name in the Collection Calendar page and click View Calendar.

View your Collection Calendar on the Greyhound App on your smartphone.

If you have not already downloaded the Greyhound App you can do it here

What is my PIN code?

Your Pin Code is a 4 digit number which would have been sent separately to your payment card. If you did not receive this letter or have forgotten your Pin Code please contact our customer care team on 01 4577777 . Once you receive this code please change to a code that you can remember and do not disclose to anybody.

I have forgotten my PIN code?

Please contact our customer care team on 01 4577777 quoting your name and account number. Please note that account information may only be given to the account holder once verified. If your email address is already on your account you can use the reset Pin function and follow the email link to rest your Pin.

How can I check my balance?

We have introduced a number of ways to do this and make it more convenient for our customers.

1. You may check your balance via our automated system, 24 hours a day 7 days a week by phoning 01 4577777 and selecting option 1. All you need is your account number.

2. Logging into our website using your account number and 4 digit pin code.

3. At any 2,100 Payzone outlets throughout the city, all you need is your Greyhound payment card.

4. Through our new Mobile App which can be downloaded on the Apple App Store or Google Play for Android customers.

5. Calling our customer care team on 01 4577777

Are there charges associated with making payments?

Payments made through our website, over the phone and mobile app are completely free of surcharges.

Important Notice – Post Office/Payzone Charges:

If you pay €20 or less in the Post Office there is a charge of 90cent for each transaction.

If you are paying more than €20 in one payment you will not be charged a transaction fee.

If a payment is made through a Payzone outlet there is a 50cent charge on payments of €15 or less.

If you are paying more than €15 you will not be charged the 50cent fee.

I am a new customer - what do I need to know?

Thank you for choosing Greyhound as your waste provider. We are delighted to have you as a customer. As a new customer you shall shortly receive your Greyhound Information Pack which will include a welcome letter, a payment card, a collection calendar and an information leaflet about materials allowed in each bin /tips on how to segregate your waste correctly. Should you have any queries or questions please contact our customer care team on 01 4577777