While we continue to innovate, the one thing that won’t change is our dedication to our customers, with our service improvement programme under way we have seen huge changes in service levels and for the first time we have decided to share some facts around this.

A wide range of customer service and digital enhancements such as a website improvements and a fully redesigned app are planned for 2018 so you can look forward to even more from us.

Year in numbers, annual review, customer care, customer service, customer communications

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