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What our customers are saying…

” Great service yesterday guys, the lads took everything I set out and the bins were put back really neatly, thanks again, I can always count on you. “

Jack, Ballyfermot

“I’ve never had problems with greyhound. I find them very helpful. I love the way I can message them on Facebook and get a quick response. It beats having to find a quiet spot in work to make a phone and get put on hold etc! My bins are always collected, except when I don’t put them out early enough, which is not greyhounds fault. Only thing I wasn’t happy with was when they had the competition to win a Dublin bin and I won one but never got it! ”

Mary, Drimnagh

” I have been with greyhound for some years now and in this time I find them best company to be with. There always around when there due and are like clock work and there customer service are extremely friendly when you call. It’s a brilliant service well done greyhound keep up the good work. “

Daniel, Artane

” Great company I never had a problem with them i have been a customer since day one “

Rhone, Clontarf

” Very helpful anytime you need to ask questions they get strait back to you, very good service and happy to be a Greyhound customer. “

Mary, Finglas

” I have used Greyhound at 2 addresses & have always found them helpful. I have my account set up on an auto payment so never have to worry about it. I get a text to say when the bin out and they get collected that’s all I want. “

Dermot, Rathfarnam

” I had the pleasure of dealing with Karen and her professionalism and efficiency was top drawer. Working in an industry myself where good customer service is important I am aware that more often than not all you would hear are the problems so I just wanted to highlight an exceptional performer. “

Pauline, Dublin 5

” I have to say the staff in your customer service department are great – Helen in particular and she really has done everything in her power to get this sorted. “

Glen, Rathfarnham

” Just want to say a big thank you to. You were very helpful to me when I rang this morning re. next years Bin Charges. You made life much easier for us. I think Its also a great Idea to opt in for a paperless communication. A big thank you again and to everyone in Greyhound. “

Sean, Dublin City

” I’d like to commend you on your customer service in dealing with my query this morning. The agent was extremely professional, got back to me in a timely manner and solved my problem. Many thanks to him. “

Robert, Drumcondra

” I’m so happy with the service, it has been flawless and the crews are so pleasant, nice & helpful! “

Mike, Rathmines

” Everything sorted this morning. Thank you. ?The guy who called is an excellent representative for your company, friendly, flexible and efficient. ?Thanks for your help. “

Email Customer

” Happy new year to you! I just wanted to share something with you, which I would like you to pass onto your manager. My son, who is involved in the hospitality industry, was listening to me talking to you the other day when you helped me top up my account. He was very impressed by our conversation and asked how I knew you so well. I explained that in the midst of the madness of the changeover from Dublin Corporation to Greyhound last year, you were the person who assisted me with all my queries and complaints with such professionalism and excellent customer care. He went onto say that if all people dealing with queries and complaints in customer care had your attitude, the world would be a better place and I agree completely. “

Jack, Ballyfermot

” Just like to say that your service has been great so far. “

Jack, Ballyfermot

” Thanks for the follow-up – my bins were actually removed this morning, which was great. I am guessing that working in the customer care department means you get your fair share of complaints and disgruntled customers who more than happy to let you know just what they think about the situation. So can I just take this opportunity to maybe buck the trend a bit and complement you and Greyhound on the excellent customer service I have received. You have been very prompt in replying to my emails (including, I note, two emails sent that I received from you on a Sunday), you have tried to make things as simple and easy as possible and my bins were removed less than 24 hours after your email confirming this would happen (an unexpectedly quick turnaround). As I say, really excellent customer service! “

Jack, Ballyfermot

” Greyhound provide a superb service, we are delighted with it. “

Jack, Ballyfermot

” A few months ago when I emailed your office, I received a reply from Eoin. The reply was prompt and comprehensive. While email is very convenient to use, unfortunately the replies one receives do not always address all of the questions one raises. Eoin’s reply answered all of my queries and he offered to assist with any future queries. I kept his email address and have contacted him a few times since. I was considering moving my business and emailed Eoin with some queries. Good customer service can make the difference and was certainly a major contributory factor in my decision to remain with Greyhound. Please thank Eoin for me. “

Jack, Ballyfermot

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Anonymous Feedback from survey

 
 

“The team in the office are brilliant whenever I need to check anything and are both helpful & efficient.”
“Excellent customer service – thank you.”
“Good service, bin men very helpful & pleaseant. Any time I’ve had to ring customer service it has been very good.”
“The response to emails is very good. Customer service on the phone are always very helpful too.”
“I would like to compliment one of your staff (Gill) who recently dealt with my query with professionalism & courtesy. She was efficient & very pleasant.”
“The bin collection team are excellent & ensure our bins are left back near the gate after each collection.”
“Just keep up what you are doing! Anytime I have had dealings with your company the people on the phones have been excellent & dealt with my problem. Keep it Up!”
Business As Usual - Essential Service
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