” Happy new year to you! I just wanted to share something with you, which I would like you to pass onto your manager. My son, who is involved in the hospitality industry, was listening to me talking to you the other day when you helped me top up my account. He was very impressed by our conversation and asked how I knew you so well. I explained that in the midst of the madness of the changeover from Dublin Corporation to Greyhound last year, you were the person who assisted me with all my queries and complaints with such professionalism and excellent customer care. He went onto say that if all people dealing with queries and complaints in customer care had your attitude, the world would be a better place and I agree completely. “
Jack, Ballyfermot