What Should I Do If My Bin Wasn’t Collected?
It’s frustrating to see your neighbours’ bins emptied while yours is left behind — but don’t worry! At Greyhound Recycling, we’re here to help you get back on track quickly if your bin wasn’t collected.
🛑 Why Wasn’t My Bin Collected?
There are several common reasons why a bin might not be collected:
- 💳 Missed Top-Up: Your account may not have enough credit for the scheduled collection.
- ⏰ Bin Not Out on Time: Bins must be out by 6am on collection day — preferably the night before.
- 🚗 Access Blocked: A parked car or obstacle may have prevented safe access.
- 📍 Human Error: Occasionally, a bin may be missed during the route — we’re only human!
Whatever the reason, we’ll work with you to fix it fast.
✅ What to Do If Your Bin Wasn’t Collected
If your bin hasn’t been collected by the usual time, follow these steps:
- Check Your Account – Log into your Greyhound online portal or app to ensure your account is in credit.
- Check Your Bin Placement – Was it out on time? Is it easily accessible from the kerb?
- Look for Notifications – We may have already notified you of a delay via SMS, email, or app.
- Contact Customer Care – Our award-winning team is available to help.
📞 How to Reach Us
We offer several ways to get help quickly:
- 📱 App or Online Portal: Report a missed bin or check your balance here.
- 💬 AI Chatbot: Our website chatbot can help 24/7.
- 📞 Call Our Team: Reach our Dublin-based support team Monday–Friday, 8am–6pm.
In most cases, we can return to collect your bin within a couple of days.
♻️ Let’s Get It Sorted
No collection? No stress. Whether it’s a billing issue, timing, or something else — Greyhound is here to resolve it quickly and keep your service running smoothly.
